Work

The kind of projects we like to deliver

For each project: the starting problem, what we built, and what it changed. Our public portfolio grows as our clients clear their projects for publication.

Projects marked “Illustrative example” show the kind of work we do, but are not published engagements. More real case studies will replace them as client sign-off comes in.

Case study Dynamics 365 CRM · Power Platform

Destination Entreprise · Victoriaville, Québec

The entire entrepreneur journey, in a single tool

The problem: Destination Entreprise supports businesses in the Victoriaville region, from the first call all the way to financing. Follow-up was scattered: separate Dynamics modules for each program, requests arriving through a form into Planner, projects tracked in Excel and by email. Nobody had a clear view of where each business stood, and reports to management were assembled by hand.
The result: The team now works with a shared language: every business has a visible journey, a clear owner and a complete history. PAU-PME requests follow a guided, traceable process, and indicators can be checked without assembling reports by hand.

What we did

We supported the team end to end, from defining its client journey to the system that runs it day to day:

A single client journey in Dynamics 365 (contact, prospect, client portfolio), with one clearly identified advisor for each business
A single entry point for every new request, routed to the right advisor
A complete system to process requests under Québec’s PAU-PME program (tariff relief): from application to analysis, decision, disbursement and post-financing follow-up
Law 25 authorizations and electronically signed documents, filed automatically in SharePoint
Migration of their documents to SharePoint, with a clear filing structure
A project portfolio tracking tool for the organization, built in Power Apps
Recommendations on the right Microsoft licences, so everyone has the access they need without paying for the rest
Power BI dashboards to track key indicators: incoming requests, business visits, businesses supported

Sector site Illustrative example

Industrial manufacturer: catalog and product pages

The problem: The catalog lived in PDFs. Customers could not find products on Google and called in for every basic question.
What we did: A bilingual site with one page per product, a comparator and case studies, all built from one shared page layout.
The result: Every product has its own page that shows up on Google, and the team adds new products without calling us.

Web application Illustrative example

Professional services firm: client portal

The problem: Client documents arrived by email, and the team spent hours answering “where is my file at?”.
What we did: A secure client area to upload documents and track a file, connected to the customer management software already in place.
The result: Clients check progress on their own, and every document is in one place.

AI integration Illustrative example

Manufacturing SMB: automatic document sorting

The problem: Every day, someone read dozens of incoming documents to sort them and send them to the right department.
What we did: An assistant that reads, summarizes and sends each document to the right team. A person only steps in on unclear cases.
The result: Manual sorting all but disappears, and no document sits forgotten in an inbox anymore.

Marketing site Illustrative example

Multidisciplinary clinic: online booking

The problem: Appointments could only be booked by phone, and the front desk was swamped.
What we did: A fast site with online booking and a profile for each practitioner, built to show up in local Google searches.
The result: Patients book on their own, at any hour, and the front desk can focus on the people in the room.

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